What is high-touch customer service? It’s an approach that focuses on the customer’s perspective, giving organizations insights into what customers want, how they perceive the brand and how they interact with products and services. Additionally, integrating insights with tools like …
Google sued for using trademarked Gemini name for AI service Example of a robotic arm learning to tighten a bolt on a screw in simulation. No doubt this conversational AI stuff is going to get real weird, real quick. The …
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 Though Google Cloud is perennially a distant third in the cloud market, its platform is a natural conduit to offer AI services to customers. The Gemini ecosystem has proven especially popular …